Refunds
Updated October 24, 2026 · Rasterklar
Within 14 days of any purchase, ask and you get your money back in full. No questions, no form.
How
Reply to the receipt e-mail from Paddle, or write to hello@rasterklar.com with the e-mail address you paid with. The refund is issued by Paddle to the card or account you paid with, usually within a few days depending on your bank.
What happens to the pass
The pass is withdrawn when the refund is issued. Files you already downloaded stay on your computer; we cannot and do not try to take them back.
After 14 days
A monthly pass can be cancelled at any time from the link in Paddle’s receipt e-mail; it then runs to the end of the month already paid and is not renewed. If a full-resolution file was unusable and we could not fix it, write to us at any time: we refund it.